Welcome to Rokido’s website. At Rokido By using this website, you agree to comply with the following terms and conditions, so please read them carefully before making any purchase.

1. Acceptance of Terms

By accessing the website or placing an order, you agree to be bound by these terms and conditions, which may be updated from time to time without prior notice.

2. Account Information

• The information you provide during the order process must be accurate and complete.

• You are responsible for maintaining the confidentiality of your login details.

• We are not liable for any unauthorized use of your account.

3. Product and Pricing Policy

• All listed prices include applicable taxes (if any) and are updated regularly.

• Product images are for illustrative purposes only. Colors or details may slightly vary due to lighting or screen settings.

• The store management reserves the right to modify or update any product or price at any time.

4. Orders and Payment Policy

• An order is only confirmed once payment has been successfully received.

• We accept multiple secure payment methods, including online payment and cash on delivery (if available).

• In case of any issue with the order, we will contact the customer immediately.

5. Shipping and Delivery

• We deliver to all governorates within the Arab Republic of Egypt.

• Delivery times range from 2 to 5 business days depending on the location.

• Shipping fees are calculated at checkout and clearly displayed to the customer.

6. Exchange and Return Policy

• Customers have the right to exchange or return products within 14 days of receipt provided that the item is

  • Unused

  • In its original condition with packaging and invoice.

• Underwear cannot be returned or exchanged for hygiene reasons.

• The customer bears the shipping costs in exchange/return cases unless the error is from our store.

7. Intellectual Property

• All website content (texts, images, logos, designs, etc.) is the property of Rokido and may not be used without prior written permission.

8. Limitation of Liability

• Rokido is not responsible for any direct or indirect damages resulting from the use of the website or products.

• If a product issue arises, we are committed to resolving it through repair or compensation in accordance with our exchange policy.

9. Privacy Policy

• By using this website, you also agree to Privacy Policywhich explains how we collect and use your data.

10. Governing Law

• These terms and conditions are governed by the laws of the Arab Republic of Egypt. Any disputes will be resolved through the competent Egyptian courts.