At At Rokidowe are committed to delivering your orders quickly and securely to your doorstep across all regions of Egypt. This policy outlines the details of our shipping and delivery procedures.

1. Delivery Areas

• We provide delivery service to all governorates within the Arab Republic of Egypt..

• For areas outside the standard delivery zones, we will contact the customer to arrange the most suitable solution.

2. Delivery Time

• Cairo and Giza: Within 2 days.

• Other governorates: 3 to 5 days.

• Delivery times may be affected during peak seasons or official holidays. In such cases, we will inform customers of any expected delays.

3. Shipping Fees

• Shipping charges vary based on the geographical area and order weight.

• Fees are clearly calculated and displayed before completing the purchase.

• In some promotions, we may offer free shipping on orders above a certain value (announced on the website or social media).

4. Shipping Carrier

• We work with trusted shipping companies to ensure fast and secure delivery.

• Once the order is shipped, the customer will receive a message with tracking information or delivery agent details.

5. Failed Delivery Policy

• If the customer refuses to receive the order without a valid reason, the store reserves the right to:

  • Charge the customer for the shipping costs.

  • Partially or fully reject future orders.

6. Order Confirmation and Communication

• After placing an order, the customer receives a confirmation message via email or phone.

• We may call to verify the address or order details before dispatching.

7. Delayed or Lost Orders

• If an order is delayed beyond the estimated time or lost during shipping, please contact us immediately. We will follow up with the shipping provider to resolve the issue as quickly as possible.